Shipping policy

Shipping:

  • We’re proud to offer FREE SHIPPING on all orders over $75 within the continental United States. 
  • Orders are processed and shipped within 2-5 business days. 
  • Please allow 1-3 business days for your tracking information to show.
  • Complimentary free shipping includes standard USPS via Ground Advantage or Priority Mail, depending on weight.
  • Can't wait for shipping? Free Local Pickup is available at checkout!

 

Delivery:

  • We are currently only delivering to select cities, but hope to expand locations in the future.

We understand problems happen. Here’s what you should know:

Who's Got Spirit is NOT responsible for:

    • Delays with USPS shipping
        • Products that are lost or damaged in the mail. Once we ship packages, they fall into the hands of the U.S. Postal Service or UPS.
          • Products marked “Delivered by the Post Office.” Please contact your local Post Office or courier to obtain information regarding your package.
            • As all of our products undergo a thorough quality control analysis, damages to our products caused by improper care or handling including, but not limited to, damage during washing or drying or by opening a package with sharp objects, is not covered under our exchange nor return policies. 
              • If a package is shipped back to us due to an incorrect or undeliverable address. It is the responsibility of the buyer to ensure the address put on their order is correct. We are happy to re-ship any orders that are labeled as “Return to Sender” within 30 days of receiving if the customer covers the additional shipping costs via invoice. Any items that are not claimed within the 30-day grace period will be donated to a local shelter. Please contact hello@whosgotspirit.com with any questions.

              Thank you for your support of Who's Got Spirit and our mission to provide cute quality & custom products for families of all ages.

               

              WRONG ADDRESS DISCLAIMER: 

              It is the responsibility of the buyer to make sure that the shipping address is entered correctly. We are not responsible if a package is shipped back to us due to an incorrect or un-deliverable address, or if your package gets delivered to the incorrect address which is not your own but is the address you put on your order. If your package comes back to us as Return to Sender, we offer reshipping for a fee of $6. If you don’t pay for the reship within 30 days, we will donate your item to a local shelter.  We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at hello@whosgotspirit.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

              When your order is placed, you have checked the box that means you have agreed to our terms and conditions which is all of the above.

              Please allow 3-4 business days for us to receive your return, and 3 business days to process your store credit or refund.

              **Return form coming soon!