Refund policy

 

TLDR:  

  • Returns accepted for 30 days
  • Customer provides return shipping
  • No restocking fee
  • No final sale items

Returns:

  • Returns are accepted on unused, unworn items within 30 days of purchase. 
  • Returns are eligible for refund to original payment.
  • Shipping charges (original and return) are the responsibility of the customer. 
  • The following items are FINAL SALE (cannot be exchanged or returned): Sale and Final Sale items which include prices or any prices that end in $.99
  • Please allow 3-4 business days for us to receive your return, and 3 business days for our return department to process your refund.

**Return form coming soon!

 

 Exchanges: 

We are happy to exchange for size if we have it in stock! Customer is responsible for shipping charges for the new exchange item for $6.

 

Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact us at hello@whosgotspirit.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing, items that have been damaged during washing or drying. We are not responsible for items that were cut when opening your package. Scissor cuts are obvious and all our items have gone through quality control.

     

    We understand problems happen. Here’s what you should know:

    Who's Got Spirit is NOT responsible for:

      • Delays with USPS shipping
          • Products that are lost or damaged in the mail. Once we ship packages, they fall into the hands of the U.S. Postal Service or UPS.
            • Products marked “Delivered by the Post Office.” Please contact your local Post Office or courier to obtain information regarding your package.
              • As all of our products undergo a thorough quality control analysis, damages to our products caused by improper care or handling including, but not limited to, damage during washing or drying or by opening a package with sharp objects, is not covered under our exchange nor return policies. 
                • If a package is shipped back to us due to an incorrect or undeliverable address. It is the responsibility of the buyer to ensure the address put on their order is correct. We are happy to re-ship any orders that are labeled as “Return to Sender” within 30 days of receiving if the customer covers the additional shipping costs via invoice. Any items that are not claimed within the 30-day grace period will be donated to a local shelter. Please contact hello@whosgotspirit.com with any questions.

                Thank you for your support of Who's Got Spirit and our mission to provide cute quality & custom products for families of all ages.